Continuum Economics offers challenging and unmatched career opportunities in areas of economic analysis, sales, editorial, development, marketing, and product management.
Additionally, we also administer a strong internship program for students of Economics, Business, and International Affairs. We pride ourselves on offering all of our employees opportunities for personal and professional growth through a robust benefits plan, an atmosphere of intellectualism, and a strong sense of teamwork. We always endeavour to hire, develop and retain the very best people in business today. We invite you to explore an exciting and rewarding career at Continuum Economics.
We are grateful for your interest in working for Continuum Economics. Please be aware that due to the overwhelming number of applications received, we can only respond to those applicants whom we wish to interview.
We are looking for a detail orientated, professional and personable Customer Support Executive with 2yrs+ experience of supporting financial markets clients, ideally gained in a similar role with an Economic Research Provider, or a leading market data vendor. You will be responsible for training new and existing through combination of phone, Webex and on-site client visits, and maintain user and account records in SalesForce CRM system.
Key Requirements
- A graduate with a minimum of 2yrs+ of professional experience, preferably in a Customer Support role
- Experience of supporting professional users of Investments and/or Trading Services
- Ideally have experience gained at another independent research provider
- Experience of using SalesForce CRM and familiarity with permissioning and entitlement systems
Roles and Responsibilities
- Provide regular training sessions to existing users of Continuum Economics
- Pro-actively contact clients and respond to customer queries and requests in a timely manner
- Work collaboratively with account managers on training programs
- Support the sales team to research, identify and up-sell opportunities across the client base
- Track and monitor usage of existing accounts to identify at risk and growth opportunity accounts
- Provide usage data and reports to help with account reviews and renewals
- Update SalesForce CRM system in timely manner
- Produce relevant metrics around customer engagement and Customer Success KPIs
- Be able to present Continuum Economics service to a high level
Skills and Experience
- Strong conversational and presentation skills
- Ability to listen and understand the customer's needs
- Communicate effectively with senior level customers and sales colleagues, productively and professionally
- Knowledge of desktops such as Thomson Reuters, Bloomberg or other similar an advantage
- Degree educated
- Familiarity with CRM – SalesForce
Due to the high volume of applications received, we can only respond to those applicants whom we wish to interview.
Team: Research
Location: London
Job type: Permanent and full-time
Salary: £20-25k
The Emerging Europe Economics team in London is responsible for covering Turkey, South Africa, Russia, Poland, Hungary and the Czech republic. This role will have a primary focus on producing thematic research on two countries as part of our EM Europe team. The ideal candidate will have a solid academic background and preferable experience writing insightful research on the region.
Key responsibilities
- Author in-depth, original and insightful macroeconomic, political, policy and market research on Emerging Europe. You will cover two countries in the region.
- Responsible for producing quarterly outlooks, forecasts, country updates and monetary policy
- Contribute to our global research agenda
- Regular interaction with clients
Key skills and attributes
- Zero to 1 year experience in an economic research role that has involved forecasting
- Strong analytical skills, both qualitative and quantitative
- Ability to work under pressure and meet tight deadlines
- Strong interpersonal skills
- Proficient user of MS Office
- Experience in using key research tools, e.g. E Views is a plus.
- Economics degree, with a Masters highly desirable
Qualified candidates should send a cover letter and resume to emeurope@continuumeconomics.com with the subject, “EM Europe Economist”.
Due to the high volume of applications received, we can only respond to those applicants whom we wish to interview.